1.1 Purpose
The present general conditions define the rights and obligations of the parties within the framework of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The client acknowledges having read and accepted these general terms and conditions of sale and the terms and conditions of sale of the reserved tariff accessible on our reservation platform. The present general terms and conditions of sale apply to all reservations made by internet, via our reservation platform.
Reservation
The customer chooses the services presented on our booking platform. The client acknowledges having read the nature, destination and reservation terms and conditions of the services available on our reservation platform and having requested and obtained the necessary and/or additional information to make a reservation in full knowledge of the facts. The client is solely responsible for his choice of services and their adequacy to his needs so that we cannot be held liable in this respect. The reservation is deemed to be accepted by the client at the end of the reservation process.
Booking process
Reservations made by the customer are made via the dematerialised booking form accessible online on our booking platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or reservation request. The customer certifies the truthfulness and accuracy of the information transmitted. After the final choice of the services to be booked, the booking procedure includes, in particular, the seizure of the bank card in the event of a request for a guarantee or prepayment, the consultation and acceptance of the general terms and conditions of sale and the terms and conditions of sale of the rate booked before the validation of the booking and, finally, the validation of the booking by the customer.
Acknowledgement of receipt of the reservation
Our reservation platform acknowledges receipt of the customer's reservation by sending an e-mail without delay. In the case of online reservations, the acknowledgement of receipt of the reservation by e-mail summarises the contract offer, the services reserved, the prices, the terms and conditions of sale relating to the selected tariff accepted by the customer, the date of the reservation made, the information relating to after-sales service, and the address of the seller's establishment to which the customer can submit his or her complaints.
Cancellation or modification by the customer
The customer is reminded, in accordance with Article L. 121-21-8 12° of the French Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the French Consumer Code. The terms and conditions of sale of the reserved fare specify the terms and conditions for cancelling and/or modifying the reservation. Reservations with prepayment may not be modified and/or cancelled. The sums paid in advance, i.e. the deposit, will not be refunded. In this case, it is mentioned in the conditions of sale of the tariff. When the conditions of sale of the reserved fare allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone details are specified on the confirmation of the reservation sent by e-mail. All reservations are nominative and may under no circumstances be transferred to a third party, either free of charge or for a consideration.
Consumption of the service
In the application of the regulations in force in certain countries, the customer may be asked to fill in a policy form on arrival. To do so, the customer will be asked to present an identity document in order to check whether or not he or she must complete the policy form. Any behaviour contrary to good morals and public order will lead the establishment to ask the client to leave the establishment without any compensation and or without any reimbursement if a payment has already been made. For establishments with Internal Regulations, the client accepts and undertakes to respect the said regulations. In the event of non-compliance by the client with any of the provisions of the Internal Regulations, the establishment will be obliged to ask the client to leave the establishment without any compensation and or without any reimbursement if a payment has already been made.
Responsibility
The photographs presented on our booking platform are not contractual. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented to give as accurate a picture as possible of the services offered, variations may occur between the time of booking and the day the service is consumed. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, on the part of the client, in particular the unavailability of the Internet network, the impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorised by the bearer's bank. Any reservation or payment that would be irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.
Complaints
Complaints relating to the non-performance or improper performance of the reserved services must be brought to our attention in writing within eight days of the date of departure from the establishment, on pain of foreclosure.
Prices
The prices relating to the booking of services are indicated before and at the time of booking. The prices are confirmed to the customer in the commercial currency of the establishment and are valid only for the duration indicated on the reservation platform. If the establishment is debited in a currency other than that confirmed on the booking, the exchange charges are to be paid by the customer. All reservations, regardless of their origin, are payable in the local currency of the establishment, unless special arrangements are made on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc ...), if any, presented on the rates page, must be paid directly to the establishment on site. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to VAT will automatically be passed on to the prices indicated on the date of invoice. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be passed on to the prices indicated on the date of the invoice.
Payment
The customer communicates his bank details as a guarantee of the reservation, except for special conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club... according to the possibilities offered by the reservation platform of the establishment) by indicating directly, in the area provided for this purpose (entry secured by SSL encryption), the card number, without spaces between the numbers, as well as its date of validity (it is specified that the bank card used must be valid at the time of consumption of the service) and the visual cryptogram. He must come to the establishment with the credit card that enabled him to guarantee the reservation. Payment is debited at the establishment during the stay, except in the case of special conditions or rates where partial or total payment is debited at the time of booking. This prepayment is called a deposit. In case of no show (reservation not cancelled - customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, as a lump-sum compensation, the amount indicated in its general conditions and special conditions of sale. The establishment has chosen elloha.com/stripe.com in order to secure online payments by credit card. The validity of the customer's payment card is checked by stripe.com. There can be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, data entry error... In case of a problem, the customer will have to get in touch with his bank on the one hand and the establishment on the other hand to confirm his reservation and his method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking. Some establishments may generate invoices/notes electronically; the original file is certified and available online at the internet address provided by the establishment.
Privacy Policy
The customer is informed, on each of the personal data collection forms, of the compulsory or optional nature of the answers by the presence of an asterisk. The processed information is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular the providers of online payment). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication is compatible with the realization of the operations incumbent on elloha.com under the present general conditions and in connection with the customer Charter of protection of the personal data. In particular, when paying online, the customer's bank details must be transmitted by the payment service provider stripe.com to the bank of the establishment, for the execution of the booking contract. The customer is informed that this data transfer may, therefore, be carried out in foreign countries that do not have adequate personal data protection in the sense of the French Data Protection Act (Loi Informatique et Libertés). However, the customer consents to this transfer which is necessary for the execution of his reservation. Constellation SAS / Stripe.com, in their capacity as professionals, have committed to the establishment to take all security and data confidentiality measures for the said data transfers.
Agreement of proof
The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized registers kept in elloha.com's computer systems will be kept in reasonable conditions of security and considered as proof of communications, orders and payments between the parties. The customer is informed that his/her IP address is recorded at the time of booking.
Force majeure
Force majeure is understood to mean any event outside the parties that is both unforeseeable and insurmountable and that prevents either the customer or the establishment from fulfilling all or part of the obligations provided for in the contract. Are considered as cases of force majeure or fortuitous event those usually recognized by the jurisprudence of the French Courts and Tribunals. Each party shall not be held liable towards the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party shall bear the costs arising therefrom.
Settlement of disputes
These General Terms and Conditions of Sale are governed by the law of the country of the establishment without prejudice to any mandatory protective provisions that may be applicable in the country of residence of consumers.
Entire
The present General Terms and Conditions of Sale, the terms and conditions of sale of the tariff reserved by the customer, and the voucher or reservation request express the entirety of the obligations of the parties. No general or specific condition communicated by the client may be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the reservation voucher or request (including the special conditions of the reserved tariff) and the present general conditions. In the event of a contradiction between the reservation voucher and the general terms and conditions, the provisions appearing on the reservation voucher will be the only ones applicable for the obligation in question. The present general terms and conditions of sale by internet can be modified and/or completed at any time by the establishment. In this case, the new version of the general terms and conditions of sale by internet will be put online by the establishment. As soon as the new version of the general terms and conditions of sale by internet is put online on the internet, it will automatically apply for all customers.
Guest House "Les Méans" Guest House